Welcome to the Military Verification FAQs.

How do I know if I am eligible?

The discounted LEGOLAND California tickets are currently offered to Active-Duty and Military Retirees, including their dependents, Veterans, Reservists and members of the National Guard.

Why do I have to go through a verification process?

You are submitting a request to access an offer that LEGOLAND California has reserved specifically for the members of our United States Military. For quality control purposes, and to ensure only those people who fall under the required conditions are able to obtain this special offer, we have a very short qualification process we ask you to participate in. All information collected is strictly controlled and is never shared outside the context of this particular verification request.

What kind of proof do you require?

We accept a wide variety of readily available and approved forms of documentation. We are looking for official documentation that clearly shows your first & last name and a clear affiliation with the military. We strongly suggest any documentation sent to us have sensitive information blacked out before it is uploaded to our system. Uploading documentation to us is optional, but without something to verify your credentials, we will be unable to successfully complete your request.

Who is SheerID?

SheerID is a third-party verification service that works on behalf of retailers to check and verify military credentials. For information on our services, visit us at www.SheerID.com.

I don't want to do this online, how can I talk to a real person?
Currently, this offer is only being verified via our online verification service. Our safe and secure process is the fastest way to complete your verification and successfully access your offer. If you have extenuating circumstances, please contact us at customerservice@sheerid.com.
How do I know you won't sell or share my ID and information?

This is something we take extremely seriously. We only use someone's information to confirm their eligibility. We do not rent their information. We do not sell their information. We do not store documents or images uploaded to our system.

Click here to read our full privacy policy.

I have questions that aren't covered here. Can you help me?

Yes, of course! You can contact us at customerservice@sheerid.com. Someone from the SheerID office will be in contact with you within 24 business hours.

What happens if I can't prove I'm in the military?

This rarely happens. All military service men and women are given some kind of official document that we'll accept, but on the occasion you cannot provide us any acceptable proof of validation, we will not be able to allow you to continue to the offer.

But to be clear, if you are currently in the military, have served previously in the military or are an immediate family member, you have a document we can verify.